Payment Policy 

Effective Date: January 16, 2025

Introduction

At Grand Design Bath (“we,” “us,” or “our”), we aim to make your shopping experience as seamless and secure as possible. This Payment Policy (“Policy”) outlines the payment methods we accept, the terms of payment, and the security measures we take to protect your financial information when you purchase products from our website at https://granddesignbath.com/. By making a purchase on our Website, you agree to be bound by this Policy, as well as our Terms and Conditions and Sales Policy.

1. Accepted Payment Methods

We accept the following payment methods for purchases made on our Website:

  • Credit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.

  • Debit Cards: We accept debit cards bearing the Visa or MasterCard logo.

  • PayPal: We accept payments through PayPal.

  • Other Methods: We may offer other payment options from time to time, which will be clearly displayed at checkout.

  • Gift Cards: We currently do not offer gift cards, but may do so in the future.

2. Payment Processing

  • Secure Payment Gateway: We use secure third-party payment gateways to process your payments. These gateways utilize encryption and other security measures to protect your financial information.

  • Authorization: By providing your payment information, you authorize us to charge the full amount of your purchase to your chosen payment method.

  • Payment Information: You are responsible for providing accurate and complete payment information. We will not be held responsible for delays or issues arising from inaccurate payment information.

  • Payment Verification: For your protection, we may perform verification checks on your payment information. This may include contacting your payment provider or requesting additional documentation.

  • Pre-Authorization: When you place an order, we may pre-authorize the full amount of your purchase on your payment method. Pre-authorization is not an actual charge but an authorization of your payment method which confirms funds are available for the transaction. The actual charge will only be processed upon shipment of your order.

  • Payment Confirmation: Once your payment has been successfully processed, you will receive an order confirmation email. Please retain this email for your records.

  • Payment Currency: All prices listed on our Website are in US Dollars (USD). We may from time to time accept other currencies. Please check our website at checkout for a list of supported currencies.

3. Pricing and Taxes

  • Price Accuracy: We strive to ensure that all prices displayed on our Website are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions. In the event of a pricing error, we will contact you before shipping your order to allow you to either accept the corrected price or cancel your order.

  • Taxes: All applicable sales taxes will be calculated and added to your order total during the checkout process. You are responsible for paying all applicable taxes and fees associated with your purchase.

  • Shipping Costs: Shipping costs will be calculated and displayed during the checkout process and will be added to your total.

  • Additional Fees: There may be additional fees applied to your purchase based on your location and payment method. Please consult with your payment processor to ensure you have an accurate breakdown of any additional fees you may incur.

4. Payment Security

  • Data Encryption: We utilize industry-standard encryption techniques to protect your financial information during transmission.

  • Secure Storage: We do not store your credit card details on our servers. All payment information is processed and stored securely by our payment gateway partners.

  • PCI Compliance: We are committed to maintaining Payment Card Industry Data Security Standard (PCI DSS) compliance.

  • Fraud Prevention: We use various fraud detection measures to protect both our customers and our business. We reserve the right to refuse or cancel any order if we suspect fraud or unauthorized activity.

  • Secure Checkout: All sensitive data collected during the checkout process is transmitted over a secure connection.

  • Monitoring: We are always monitoring our website to ensure data security, and our customers’ financial safety.

5. Order Changes and Cancellations

  • Order Changes: If you need to change your order, please contact us at info@granddesignbath.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make changes once your order has been processed.

  • Order Cancellations: We reserve the right to cancel an order at any time, for any reason, including but not limited to product unavailability, payment issues, or suspected fraud. If we cancel your order, we will issue a full refund to your original payment method.

  • Customer Initiated Cancellations: You may cancel your order for a full refund prior to the shipment of your order. If an order has been shipped, you will need to follow our normal returns policy.

6. Refunds

  • Refund Method: Refunds will be issued to your original payment method, if applicable, in accordance with our Refund and Returns Policy. Please allow a certain timeframe, usually between 7-14 business days, for refunds to appear on your statement.

  • Partial Refunds: In some cases, we may issue a partial refund at our discretion. Partial refunds will be for the value of the goods in question, and will not include shipping.

  • Refund Timeframe: We strive to process refunds as quickly as possible. The actual timeframe may vary depending on your payment processor.

7. Currency Conversion

  • Currency Conversions: If you are purchasing from outside of the United States, your payment may be subject to currency conversion. Your bank or payment processor will determine the applicable conversion rate.

  • Conversion Fees: Please be aware that you may incur currency conversion fees charged by your payment processor or bank. These fees are your responsibility.

8. Disputed Charges

  • Contact Us First: If you have any concerns about a payment or believe that there has been an unauthorized charge, please contact us at info@granddesignbath.com as soon as possible so we can investigate and resolve the matter.

  • Dispute Resolution: If you initiate a chargeback through your bank or payment processor without contacting us first, this may delay the dispute resolution process. We will take all measures available to ensure your payment issues are properly resolved, but urge you to contact us directly first.

9. Changes to This Policy

  • Updates: We reserve the right to change this Policy at any time. Changes will be effective immediately upon posting to our Website.

  • Your Responsibility: It is your responsibility to check this Policy periodically for any changes. Your continued use of the Website and purchases of our products following the posting of any changes constitutes acceptance of those changes.

10. Contact Us

If you have any questions or concerns about this Policy, please contact us at:

Grand Design Bath

201 Yacht Club Dr
Niceville, Florida (FL)
Phone number: (850) 678-7570
Email: info@granddesignbath.com
Website: https://granddesignbath.com/