Sales Policy

Effective Date: January 16, 2025

Introduction

This Sales Policy (“Policy”) outlines the terms and conditions under which Grand Design Bath (“we,” “us,” or “our”) sells products through our website https://granddesignbath.com/. This Policy applies to all purchases made on our Website. By making a purchase, you agree to be bound by this Policy, as well as our Terms and Conditions.

1. Order Placement

  • You can place an order through our website https://granddesignbath.com/ by adding products to your cart and following the checkout process.

  • You must provide accurate and complete information during the order process, including your shipping address and payment details.

  • An order confirmation email will be sent to you after your order is placed. This email confirms receipt of your order but does not constitute acceptance of the order.

  • We reserve the right to cancel any order for any reason, such as product unavailability, pricing errors, or suspected fraud. If we cancel your order, we will notify you and refund any payments made.

2. Payment Methods

  • We accept various payment methods, which are listed on our website during the checkout process. We take your payment information and security very seriously.

  • Payment must be made in full before your order is processed and shipped.

  • Prices listed on our Website do not include shipping costs or taxes. You are responsible for these additional costs, which will be calculated during the checkout process.

  • We use secure payment gateways to ensure the safety of your transactions.

  • By completing a payment, you represent you have the legal right to use the payment method.

3. Shipping and Delivery

  • We aim to ship your order as soon as possible, usually within 1-3 business days after order acceptance.

  • Shipping times vary depending on your location and product availability.

  • We are not responsible for delays caused by circumstances beyond our control such as weather, carrier issues or customs.

  • Shipping costs will be calculated and displayed at checkout.

  • You are responsible for ensuring the shipping address you provide is accurate. We will not be held responsible for delays or non-delivery due to an incorrect address.

  • We only ship to locations within the United States. We may at our own discretion choose to ship to locations outside the U.S. however this may incur extra shipping and customs fees.

4. Returns and Exchanges

  • You may return most new, unopened items within 30 days of delivery for a full refund or exchange. Items that are used are not eligible for refund.

  • Products must be returned in their original condition and packaging, with all accessories and documentation included.

  • Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect item shipped).

  • To initiate a return, you must contact our customer service at info@granddesignbath.com to obtain a Return Authorization Number (RAN). Returns without a RAN may be refused.

  • Refunds will be issued to the original payment method within a certain time frame (usually 7-14 business days) after we receive and process your return.

  • Damaged products or products with a manufacturing defect may be returned for a replacement or refund within a reasonable time frame, usually 30 days of purchase.

  • Exchanges are subject to product availability. If the item you requested for an exchange is not in stock, you will be offered a replacement or a refund.

  • For any item that has been misused, or damaged outside our own responsibility, no refund will be issued.

5. Product Warranty

  • Grand Design Bath provides a limited warranty on our products, as described in the product information. Warranty duration can vary per product.

  • The warranty covers manufacturing defects and does not cover damage caused by misuse, accidents, or normal wear and tear.

  • Warranty claims must be made within the warranty period.

  • To make a warranty claim, contact our customer service at info@granddesignbath.com

  • Grand Design Bath reserves the right to repair or replace a defective product, or offer a full or partial refund, at our sole discretion.

  • Our product warranties do not cover any costs of installation, or other indirect costs due to defects.

6. Limitation of Liability

  • To the maximum extent permitted by law, Grand Design Bath shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits or data, arising out of the sale or use of our products, even if we have been advised of the possibility of such damages.

  • Our maximum liability to you for any reason is limited to the amount you paid for the product(s) in question.

7. Privacy

  • We collect and use your personal information in accordance with our Privacy Policy, available on our Website. By making a purchase, you agree to the terms of our Privacy Policy.

8. Changes to This Policy

  • We reserve the right to change this Policy at any time. Changes will be effective immediately upon posting to our Website.

  • It is your responsibility to check this Policy periodically for changes. Your continued use of the Website and purchases of our products following the posting of any changes constitutes acceptance of those changes.

9. Contact Us

If you have any questions or concerns about this Policy, please contact us at:

Grand Design Bath

201 Yacht Club Dr
Niceville, Florida (FL)
Phone number: (850) 678-7570
Email: info@granddesignbath.com
Website: https://granddesignbath.com/