Shipping Policy

Effective Date: January 16, 2025

Introduction

At Grand Design Bath (“we,” “us,” or “our”), we are dedicated to ensuring your purchases are delivered to you promptly and efficiently. This Shipping Policy (“Policy”) outlines our shipping procedures, delivery times, costs, and other relevant information regarding the shipment of products purchased from our website at https://granddesignbath.com/. By placing an order on our Website, you agree to be bound by this Policy, as well as our Terms and Conditions and Sales Policy.

1. Shipping Destinations

  • Domestic Shipping: We currently offer shipping to all locations within the contiguous United States. We are unable to ship to US territories, PO boxes, APO/FPO addresses, or international locations unless special arrangements are made. We reserve the right to refuse to ship to certain locations at our sole discretion.

  • International Shipping: We may at our own discretion choose to ship to locations outside the U.S. however this may incur extra shipping and customs fees. Please contact us at info@granddesignbath.com to inquire about international shipping before placing an order.

  • Shipping Restrictions: Certain items may be subject to shipping restrictions or may not be available for shipping to all locations. These restrictions will be noted in the product information.

2. Order Processing Time

  • Processing Time: Once your order is placed and payment is confirmed, we aim to process your order within 1-3 business days.

  • Order Confirmation: You will receive an order confirmation email once your order is received.

  • Shipping Confirmation: You will receive a shipping confirmation email with tracking information once your order has been dispatched.

  • Weekend & Holiday Processing: Please note that orders are not processed on weekends or holidays. Orders placed on weekends or holidays will be processed on the next business day.

  • Processing Delays: While we strive to process all orders promptly, there may be occasional processing delays due to high order volumes, inventory issues, or other unforeseen circumstances. If this happens, we will notify you as soon as possible.

3. Shipping Methods & Carriers

  • Carrier Selection: We use reputable shipping carriers, such as FedEx, UPS, and USPS, to deliver your orders. The specific carrier may vary depending on your location and the size/weight of your order.

  • Shipping Options: We typically offer standard shipping as our primary shipping option. Expedited shipping options may be available for an additional fee at checkout.

  • Tracking Information: Once your order has shipped, you will receive an email with tracking information. You can track your package’s progress through the carrier’s website. Please allow up to 24 hours for the tracking information to become active.

4. Delivery Times

  • Estimated Delivery Time: Estimated delivery times are provided as a guide and are subject to change. Once an order has been shipped, Grand Design Bath has no direct control over delivery time.

  • Standard Shipping: Standard shipping typically takes between 3-7 business days for delivery within the contiguous United States. Please note this timeframe is not a guarantee and is an estimate.

  • Expedited Shipping: Expedited shipping options may reduce delivery times to 1-3 business days, depending on your location.

  • Factors Affecting Delivery: Delivery times may be affected by various factors, including weather conditions, carrier delays, holidays, and incorrect shipping address information. We are not responsible for delays caused by factors outside of our control.

  • Delivery Location: Deliveries are made to your specified shipping address.

  • Signature Required: A signature may be required upon delivery for certain high-value or fragile items. If a signature is required, it will be noted in your shipping information.

5. Shipping Costs

  • Shipping Fees: Shipping costs are calculated based on your order total, shipping location, weight of the items, and the shipping method selected.

  • Flat Rate Shipping: We may offer flat-rate shipping options from time to time, where a flat rate shipping fee will be applied to your entire order, regardless of order total or size.

  • Free Shipping: We may offer free shipping for orders over a certain value or during promotional events. This offer will be explicitly stated in our store information.

  • Shipping Cost Display: Shipping costs will be displayed clearly during the checkout process.

  • Additional Shipping Fees: You will be responsible for any additional fees or taxes applied to your order by customs.

6. Shipping Address

  • Accurate Information: You are responsible for providing an accurate and complete shipping address at the time of your order. We are not responsible for delays or non-delivery due to incorrect address information.

  • Address Changes: If you need to change your shipping address, please contact us at info@granddesignbath.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes can be made once an order has been shipped.

  • Address Validation: We may use third-party services to validate your shipping address.

  • Package Rerouting: If a package needs to be rerouted due to an incorrect address, you may be responsible for any additional fees charged by the carrier.

7. Order Tracking

  • Tracking Number: Once your order has shipped, you will receive a tracking number by email.

  • Tracking Website: You can use the tracking number provided to track your package’s progress through the carrier’s website.

  • Tracking Updates: Please allow up to 24 hours for your tracking information to update after receiving the tracking number.

8. Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please report it to us within 48 hours of delivery. You should take pictures of the damaged product and the damaged packaging. We will work with the carrier to resolve the issue as quickly as possible.

  • Lost Packages: If your package is lost in transit, please contact us at info@granddesignbath.com. We will work with the carrier to investigate the matter and try to locate your package. We may issue a replacement or refund if the package is confirmed lost.

  • Insurance Claims: We will assist you with the insurance claims process for lost or damaged items when the claim is eligible.

9. Delivery Issues

  • Delivery Attempts: Carriers typically make multiple delivery attempts before returning a package to us.

  • Delivery Exceptions: Delivery exceptions, such as failed delivery attempts or incorrect addresses, will be noted in your tracking information.

  • Package Returns: If a package is returned to us due to delivery issues, you will be responsible for any additional shipping costs to have the package reshipped.

10. Changes to This Policy

  • Updates: We reserve the right to change this Policy at any time. Changes will be effective immediately upon posting to our Website.

  • Your Responsibility: It is your responsibility to check this Policy periodically for any changes. Your continued use of the Website and purchases of our products following the posting of any changes constitutes acceptance of those changes.

11. Contact Us

If you have any questions or concerns about this Policy, please contact us at:

Grand Design Bath

201 Yacht Club Dr
Niceville, Florida (FL)
Phone number: (850) 678-7570
Email: info@granddesignbath.com
Website: https://granddesignbath.com/